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Tag: mailers

June 18, 2019

TAC Tales #17: Escalations

When you open a TAC case, how exactly does the customer support engineer (CSE) figure out how to solve the case?  After all, CSEs are not super-human.  Just like any engineer, in TAC you have a range of brilliant to not-so-brilliant, and everything in between.  Let me give an example:  I worked at HTTS, or […]

TAC TalesTagged bugs, ddts, eirgp, escalations, HTTS, junked bugs, mailers, routing protocols, TAC, topic2 Comments on TAC Tales #17: Escalations

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