TAC Tales are a collection of my memories from working in High Touch Technical Support (HTTS) from 2005-2007.  TAC was a difficult and stressful job, although it was exciting to work at Cisco with some very talented engineers.  Hopefully these stories provide insight into both the technical and human aspects of the customer support world.

TAC Tales #1: Case routing
TAC Tales #2: How to troubleshoot
TAC Tales #3: GSR
TAC Tales #4: Airline Outage
TAC Tales #5: MWAM
TAC Tales #6: The best organization tool ever
TAC Tales #7: “Just slam it in!”
TAC Tales #8: The problem with data
TAC Tales #9:  Left Hanging
TAC Tales #10:  Out to Lunch
TAC Tales #11:  Full Up
TAC Tales #12:  SACK of trouble
TAC Tales #13:  All Zeros
TAC Tales #14:  Stuck In Active
TAC Tales #15:  Loopy
TAC Tales #16:  To Microburst or not to Microburst
TAC Tales #17:  Escalations
TAC Tales #18:  All at once
TAC Tales #19:  Butt In Chair
TAC Tales #20: Crash, Burn, and Exit