When I first started at Cisco TAC, I was assigned to a team that handled only enterprise customers. One of the first things my boss said to me when I started there was “At Cisco, if you don’t like your boss or your cubicle, wait three months.” Three months later, they broke the team up […]
Tag: p1
TAC Tales #10: Out to Lunch
When you work at TAC, you are required to be “on-shift” for 4 hours each day. This doesn’t mean that you work four hours a day, just that you are actively taking cases only four hours per day. The other four (or more) hours you work on your existing backlog, calling customers, chasing down engineering for […]