I was reading a Reddit thread bashing Cisco today. It’s a few months old. Some of the commentary is fair enough. Some of it might be a bit unfair. But I do think all vendor execs should spend time reading customer Reddit threads to understand how they’re perceived and what they can do better. […]
Tag: routing protocols
TAC Tales #17: Escalations
When you open a TAC case, how exactly does the customer support engineer (CSE) figure out how to solve the case? After all, CSEs are not super-human. Just like any engineer, in TAC you have a range of brilliant to not-so-brilliant, and everything in between. Let me give an example: I worked at HTTS, or […]