4 comments on “TAC Tales #19: Butt-in-Chair

  1. very informative! Thanks. Lack of people maybe? I always have the feeling we are not enough people in the team
    considering that not everyone has the same speed of analysis and resolution, every case is different in time consumption
    and each case has its time of dedication

    • As a management-type now, I can tell you staffing is always tough. We all face constraints on budget that prevent us from having everything we want. I hated the BIC system personally for the reasons in the article, but it was the best management could do at the time.

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