TAC Tales #14: Stuck in Active

Everyone who’s worked in TAC can tell you their nightmare case–the type of case that, when they see it in the queue, makes them want to run away, take an unexpected lunch break, and hope some other engineer grabs...

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TAC Tales #4: Airline Outage

I don’t advertise this blog so I’m always amazed that people even find it. I figured the least-read articles on this blog were my “TAC Tales,” but someone recently commented that they wanted to see...

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