I feel a bit of guilt for letting this blog languish for a while. I can see from the response to my articles explaining confusing Juniper features that my work had some benefit outside my own edification, and so I hate to leave articles unfinished which might have been helpful. In addition, WordPress is not […]
Tag: HTTS
TAC Tales #2: How to troubleshoot
The case came in P1, and I knew it would be a bad one. One thing you learn as a TAC engineer is that P1 cases are often the easiest. A router is down, send an RMA. But I knew this P1 would be tough because it had been requeued three times. The last engineer […]
Tac Tales #1: Case routing
Before I worked at TAC, I was pretty careless about how I filled in a TAC case online. For example, when I had to select the technology I was dealing with in the drop-down menu, if I didn’t see exactly what I had then I would go ahead and pick something at random and figure […]