4 comments on “Tac Tales #1: Case routing

  1. This is fascinating. Coming from the customer side, I would sometimes do exactly the same thing with the options on the web for opening a case.
    Now that I am transitioning into TAC myself, I will be seeing the other side.

    • Thanks for stopping by Jared! I haven’t looked at opening a TAC SR in years and the old tool we used (C3) is long gone. But I have to assume it’s still a similar process. Good luck in TAC!

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