TAC Tales #14: Stuck in Active

Everyone who’s worked in TAC can tell you their nightmare case–the type of case that, when they see it in the queue, makes them want to run away, take an unexpected lunch break, and hope some other engineer grabs it.  The nightmare case is the case you know you’ll get stuck on for hours, on […]

In those days, you had to build a lab…

In this article in my series, Ten Years a CCIE, I discuss the challenge of building and maintaining a lab, and the question of building versus not building a physical lab. Acquiring Gear As I mentioned in a previous post, GNS3 was not available at the time I took the CCIE exam. This meant that […]