All network engineers have had the experience of thinking: “Oh no, this is going to get me fired.” I remember Mike Flanagan, my first boss in TAC, telling me he once brought down an ISP POP in a remote location, requiring a truck roll to correct it. (Mike is also the guy who told me […]
Tag: 7500
TAC Tales #20: Crash, burn, and exit
I’ve mentioned before that, despite being on the Routing Protocols team, I spent a lot of time handling crash cases in TAC. At the time, my queue was just a dumping ground for cases that didn’t fit into any other bucket in the High Touch structure. Backbone TAC had a much more granular division of […]