I was reading a Reddit thread bashing Cisco today. It’s a few months old. Some of the commentary is fair enough. Some of it might be a bit unfair. But I do think all vendor execs should spend time reading customer Reddit threads to understand how they’re perceived and what they can do better. […]
Tag: crash
TAC Tales #20: Crash, burn, and exit
I’ve mentioned before that, despite being on the Routing Protocols team, I spent a lot of time handling crash cases in TAC. At the time, my queue was just a dumping ground for cases that didn’t fit into any other bucket in the High Touch structure. Backbone TAC had a much more granular division of […]
TAC Tales #18: All at once
The case came into the routing protocols queue, even though it was simply a line card crash. The RP queue in HTTS was the dumping ground for anything that did not fit into one of the few other specialized queues we had. A large US service provider had a Packet over SONET (PoS) line card […]
TAC Tales #11: Full up
No customer is happy if they have to reboot one of their Internet-facing routers periodically, and this was one of our biggest customers. (At HTTS, they were all big customers.) This customer had a GSR connecting to the Internet, with partial BGP routes, and he kept getting this error: %RP-3-ENCAP: Failure to allocate encap table entry, […]