I’ve mentioned before that, despite being on the Routing Protocols team, I spent a lot of time handling crash cases in TAC. At the time, my queue was just a dumping ground for cases that didn’t fit into any other bucket in the High Touch structure. Backbone TAC had a much more granular division of […]
Tag: prp
TAC Tales #13: All Zeros
A common approach for TAC engineers and customers working on a tough case is to just “throw hardware at it.” Sometimes this can be laziness: why troubleshoot a complex problem when you can send an RMA, swap out a line card, and hope it works? Other times it’s a legitimate step in a complex process […]